Joe Campbell, General Manager, Phoenix Foundry. Joe has been employed by Phoenix since 1993 after completing a Sports Administration degree at the University of Canberra. During Joe’s time at Phoenix he has held several positions including administration, customer service, regional sales manager, marketing manager and general manager. These varied positions have helped Joe to gain a vast understanding of the industry and in particular, the changing landscape in memorial requirements and expectations by the end customer.
Joe advised that
“Located in a regional part of NSW, Phoenix Foundry is extremely proud to be one of the best cast bronze plaque suppliers in the world. We have only been able to achieve this by having a team that really does care about what they do from customer service through to the packer. Common feedback received is based around the fact the we do care, and in particular we recognise that any small issues for us may become major issues for either the cemetery or most importantly the end customer. Our message to all staff is to treat each plaque like it is for your family and this message is something that all team members have grasped. My presentation will help to show the importance of local business in each community and the great outcomes that can be achieved by creating a team culture that is adopted by all staff.”