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Cemeteries & Crematoria Association of NSW

Cemetery Clients & Their Needs - who are they & what do they want.

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Category
Vocational training & education
Date
2022-08-17 09:00 - 13:00
Venue
On line
Email
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This intriguing four-hour, online workshop is vital for everyone with any level of responsibility for the welfare of cemetery clients.

Who are our most frequent clients? What do they think, feel and want? When and why do they visit? What should they reasonably expect of management? How do their needs change over time? Unique Australian research reveals how the profile of most cemetery visitors differs significantly from that of the general population. We need to know our clients, and they really want to be understood.

Learning Outcomes

  • This intriguing four-hour, online workshop is vital for everyone with any level of responsibility for the welfare of cemetery clients.
  • Who are our most frequent clients?
  • What do they think, feel and want?
  • When and why do they visit?
  • What should they reasonably expect of management?
  • How do their needs change over time?
  • Unique Australian research reveals how the profile of most cemetery visitors differs significantly from that of the general population.

We need to know our clients, and they really want to be understood.

CCANSW Member: Free for the first 2 registrations from a financial CCANSW Category A member. This offer is available to members that have not already utilised this membership benefit by having two delegates attend this course during the 1 July 2022 to 30 June 2023 period.

CCANSW Member: $150 per person (for additional registrations)

Non Members: $250 per person

 

Facilitator: Dr Philip Bachelor OAM is a leading cemetery administrator, researcher, author and educator.

Handouts: PowerPoint slides and details of helpful resources will be available to participants on completion.

Course Delivery: This is an official CCANSW training program, using the services of a qualified facilitator. The program has been customised for CCANSW requirements with member interaction and shared learning.

 

 

pdfDownload full details & registration form

 

 

 

 
 

All Dates

  • 2022-08-17 09:00 - 13:00

List of Participants

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