• Emma is Assistance Sales & Customer Service Manager with Arrow Bronze. Emma started in the industry 11 years ago as a funeral director where she performed all roles from preparing the deceased to arranging and conducting funerals this is when she realised that she had a passion for the industry and always focused on the needs of the families and clients around her when they were going through their toughest time. With seeing on a daily basis the effect of what losing a loved one does to families it has been an important part of knowing how memorialisation can assist the grieving process.