Chris’s presentation will showcase the commitment it takes to deliver the range and quality of granites that Glory Marble & Granite use on a regular basis. From the purchasing of the granite blocks and the logistics to get the material to the factory, well before production has started.
Emma is Assistance Sales & Customer Service Manager with Arrow Bronze. Emma started in the industry 11 years ago as a funeral director where she performed all roles from preparing the deceased to arranging and conducting funerals this is when she realised that she had a passion for the industry and always focused on the needs of the families and clients around her when they were going through their toughest time. With seeing on a daily basis the effect of what losing a loved one does to families it has been an important part of knowing how memorialisation can assist the grieving process.
There are many community groups in Greater Sydney that have no other option than to bury, however we are operating in an industry where availability of cemetery land is a critical concern and the rising cost of living is impeding end-of-life choices.
In the UK many families are facing funeral poverty. Here in Australia, we are starting to see the same trends. Families simply do not have the ability to cover the cost of their funeral services and if nothing changes, the problem will only get worse.
At Rookwood General Cemetery we are implementing strategies to resolve Sydney’s cemetery crises and ensure communities have access to equitable end-of-life services. This presentation will explore these strategies and present a vision for the cemetery industry of the future.
George Simpson is Chief Executive Officer of Rookwood General Cemetery. He commenced his career in the funeral industry in the 1980’s, initially taking on the role of Assistant Undertaker with the largest funeral provider in the UK, The Co-operative. There he spent his days washing hearses and trimming coffins, before transitioning into the roles of Funeral Director, Area Manager and Regional Manager.
In 2008 George moved to Australia, taking on the position of Shared Services Manager NSW with InvoCare. In this role, he oversaw improvements in service delivery, client satisfaction and operational efficiencies.
Since joining Rookwood General Cemetery, he has been instrumental in improving service delivery, implementing an effective stakeholder engagement program and developing a strategic plan focused on providing quality and affordable funeral services to the multicultural Sydney community.
CCANSW members may access presentation recordings and related material once they are logged in
Joe Campbell, General Manager, Phoenix Foundry. Joehas been employed by Phoenix since 1993 after completing a Sports Administration degree at the University of Canberra. During Joe’s time at Phoenix he has held several positions including administration, customer service, regional sales manager, marketing manager and general manager. These varied positions have helped Joe to gain a vast understanding of the industry and in particular, the changing landscape in memorial requirements and expectations by the end customer.
After growing up within a cemetery from the age of seven Rodney entered the DeathCare industries in 1988 as a funeral director with Kenneth Maurer Funerals on Sydney’s lower North Shore.
Memorialisation, we hear it, we talk it, how are you doing it? Does it start with memories and trinkets whilst living, is it after death or two years later when a family agrees on the headstone? A discussion
Shawn has worked extensively with a number of cemeteries, both NSW and interstate, to assist with cemetery cost recovery.